What is happening to the io.com domain?
The io.com domain is being pulled from our servers on July 1st.
This means that we will no longer be able to use the io.com name for any services that we host. Email accounts, shell services, and all web pages tied to the io.com domain will be renamed to prismnet.com as of that date. We cannot keep io.com any longer.

To our regret, our only option is to assist you in renaming your io.com services to other domains under our control. This can be done seamlessly, but a few changes will be required on your end.

Why is this happening?
Richards & Richards were former majority owners of PrismNet. They retained ownership of io.com and granted PrismNet the use of io.com for its customers when they sold their shares to Jody Badum.

Richards & Richards has notified PrismNet that the io.com domain has been sold to an unnamed party, PrismNet must cease using it by 07/01/2011 - July 1st.

How will this affect me?
Your stored mail will not be lost. Shell and web content will not be moved. There is no migration, password change, username change or any variety of departure from normal systems operation.

Nothing is being shut down or reconfigured.

Except: every single thing we have that has io.com in its domain name will have to be renamed. You will also need to make changes. In most cases replacing io.com with prismnet.com will be all you need to do.

What can Prismnet do for me?
We will rename services to the prismnet.com domain without interruption. Functionally your web, email, and/or shell account(s) will remain the same. Unfortunately, the io.com domain name will be lost. Only the name will change, but...

Names matter - We are here to assist in the task of changing them and notifying those affected. Do you need an autoresponder for your email address to let your contacts know? Now might be a good time to register a domain name of your own for use with existing accounts.

We can help.

How will this affect homepages?
If you have content in your homepage folder, it will be viewable from the prismnet.com domain in addition to io.com until July 1st. After that date, your homepage will be located at: www.prismnet.com/~username

How will this affect shell accounts?
The names of our shell servers and all the settings associated with the servername must be changed. We are not moving content.
eris.prismnet.com and fnord.prismnet.com will live on, and the root io.com domain that points to them will be replaced by prismnet.com

How will this affect email?
If you have an email address that ends in @io.com, you will no longer be able to receive mail at that address as of July 1st. New addresses are available, and they can work in parallel with your io.com address until July.

As of June 1st we have automatically assigned <username>@prismnet.com for all <username>@io.com email accounts. Some usernames may not have been available (colliding with existing Prismnet customers). If you do not want a Prismnet.com address...

Please contact us about other available domain names

Once you are satisfied with a new email address you will need to change your mail settings. You can change mail servers immediately, but you must make the change before July 1st. The changes made are the same across all email clients:

mail.io.com should be replaced with mail.prismnet.com
smtp.io.com should be replaced with smtp.prismnet.com

Don't forget to change your email address and reply-to!

Specific mail client instructions to follow

- click to toggle instructions

- click to toggle instructions

- click to toggle instructions

- click to toggle instructions

How do I notify my email contacts about this?

The easiest method is to write an auto-reply message which will be sent out once to each address that sends an email to your account
To set this up, log in to our webmail page at:

https://webmail.prismnet.com/

Once logged in, click on options, vacation and forwarding, and then create a vacation message. This message will auto-respond with the message you type in.