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• Twenty-plus years of experience in Information Technology, focused on technical information project management, analysis, and presentation.

• As a technical writer, experienced in planning, authoring, editing, reviewing, testing, and publishing an extensive variety of information types, including software and hardware user and reference information, system administration manuals, diagnostics manuals, online help systems, installation manuals and more.

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TECHNICAL SKILLS

EDUCATION

RECENT EMPLOYMENT HISTORY

Contractor – Senior Information Developer / Technical Writer

Design, develop and validate a documentation suite that describes the full build-out and implementation of the Universal Management Infrastructure (UMI). Includes migration guides that enable the UMI client to seamlessly migrate from one release level to another; also system administration manuals  Assist in generating process documentation to promote IBM's concept of the On Demand e-Business environment and workplace.

Contractor - Project Assistant / Senior Technical Writer

Managed the documentation set that defined the Supply Chain product distribution and management processes. Researched and updated all documents to ensure the accuracy of business processes, and the quality of grammar, format, and underlying markup. Responsible for documentation source file management and version control.

Senior Technical Writer

Designed, developed, authored, and edited manuals and online help systems that described how to use C/C++ software application analysis tools and the CodeWarrior software development application. Developed WebWorks Publisher scripts and templates to seamlessly convert FrameMaker source files to compressed HTML for online presentation.

Contractor – Senior Technical Writer

Worked closely with design engineers to develop proprietary specifications and user documentation for wireless technology processors. Ensured secure distribution of those specifications to Intel’s Non-Disclosure Agreement client base. Served as on-site technical publications lead in the Austin facility, interfacing with the corporate publications group in Arizona and a satellite team in Massachusetts.  Involved with the implementation of FrameMaker as the publishing tool, and Documentum as the file management system. Instructed engineering community on FrameMaker concepts and usage, and served as the Documentum system administrator.

PREVIOUS EMPLOYMENT (summarized - details upon request)

Agere, Unison, Cisco, Motorola, Austin Texas

Staff: documented Agere’s Fast Pattern Processor (FPP) chipset and Unison’s Roadrunner storage management system.

Contract: documented Cisco’s ADSL routers and Motorola’s MCUez SW tools.

SBE, Stratus, Silicon Valley California

At SBE, developed HW and SW documentation for an SBC platform. Documented the internal operation and structure of SBE’s implementation of the Transmission Control Protocol.

At Stratus, developed system administration documents for AT&T’s System V, Release 4 Unix as a fault-tolerant continuous operating system (FTX*) used for Online Transaction Processing (OLTP).

Massachusetts  and New Hampshire

• Adams-Russell Corporation–microwave wave-guide illustrated parts breakdown
• Alden Electronics  –USAF automated satellite weather tracking system design proposal
• Raytheon Service Company –USAF B2 Bomber navigations illustrated parts breakdown (held security clearance).
• Apollo Computer Corporation –hardware architecture manual
  
  

Digital Equipment, Wang, Compugraphic, Massachusetts

• At Digital, led a team to document the Telephone Management System and Professional 300-Series PC.
• At Wang, developed a series of diagnostic manuals for the OIS 140 Office Information System.
• At Compugraphic, began as an engineering technician troubleshooting discrete CPU systems. Career-tracked to technical writing and developed field service and maintenance manuals for photo-typesetting write
  

QUALIFYING YOUR DOCUMENTATION

Easy-to-use documentation provides a bottom-line dollar value to your company in your client's perception of product quality and reliability.

The end-user correlates Documentation Ease-of-Use to Product Quality

One way to quantify this metric (end-user satisfaction with product reliability) is by tracking the number of calls to your service center, then correlating those calls to the degree of difficulty the end-user is having understanding the documentation. The table below lists two tools that any writing group can use to determine documentation ease-of-readability.

To Get Documentation Accuracy, Consistency, and Quality

Hire a Technical Writer with Experience, Education, and Training