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PROFESSIONAL SUMMARY

TECHNICAL SKILLS

Employment History (details upon request)

Senior Information Developer/Team Lead

Hired as a senior information developer to IBM in Austin, Texas. I have held a number of positions including: team lead, information architect,, information developer, and a team lead. 

       Software Group:

• Senior Information Developer
  The BPM One ID group recruited me into their centralized information development team for the WebSphere line of products on Jan 2010 to document Business Process Management functions (BPM) for the WebSphere Integration Developer (WID) application. The WebSphere Integration Developer application is a business process integration tool that functions in a Service Oriented Architecture (SOA)-based  Business Process Management (BPM) environment with other WebSphere products that include the Lombardi Edition and the WebSphere Business Manager for the authoring, deployment, and management of business processes. My assignments include:

  • Installing the IBM-BPM stack of products consistently after every build to study and understand the latest development changes and enhancements to the product line. Suggest improvements to product from the user perspective by providing value inputs on context sensitive help and the product UI as it relates to user information.
    
    
  • Developing new BPM-related  information both in the Progressive Disclosure-based Embedded Assistance format and the information center product collateral format , as well as updating the existing documentation for WebSphere Integration Developer.
    
    
  • Working with the team lead to design and implement new WebSphere Integration Developer document sub-trees for the information center.
    
    
  • Working  in a cross-product development environment with other BPM documentation teams.
    
    
  • WebSphere Editing Council member where I provide guidance on the concept of progressive disclosure.
    
    
  • Sizing new documentation release efforts based on specification input from Engineering.
    
    
  • Working with the Rational Team Concert collaboration Tool to plan, develop and verify information using a customer-oriented format of user stories for the requirements of each release.
    
    
  • Verifying and  resolving all documentation-related defects entered in the RTC and CMVC bug-tracking systems.
    
    
  • Troubleshoot and fix bugs in the information center documentation builds consistently
    
    
• Team Lead, Information Developer, Information Architect  - WebSphere Business Services Fabric 
  Promoted to Team Lead in the WBSF group to manage two writing groups, one in Austin, Texas and one in Mumbai, India. I was responsible for the work flow that delivered the Industry Content Pack, WebSphere Business Services Fabric, and WebSphere  Dynamic Process Edition documentation. My teams were responsible for developing the documentation, and then driving it to completion through the globalization and information center development processes. 
  
  
• Assigned as an Information Architect for the entire team to design and develop the information center that presents a client-facing XML-based  online documentation delivery system.
  
  
• Managed and maintained all defect verification using a development-based software QA management tool (JIRA)  for the documentation team.
  
  
• Trained the documentation team that was fairly new to IBM processes on IBM Standards and Guidelines for documentation,  authoring tools, verification tools, working with the IBM ID Information Center and the general use of Simplified English. The training that I implemented resulted in lowering the team’s globalization and  translation costs.
  
  
• Helped management recruit new ID members to the expanding team and trained the new documentation team for using development tools such as Rational, CMVC, and the IBM Workbench implementing DITA.
  
  
• Managed the internal terminology database for Fabric and ensured compliance with the larger IBM terminology database.
  

• Senior Information Developer - WebSphere Business Services Fabric (WBSF)
  Joined the WebSphere Business Services Fabric (WBSF) group as a senior-level Information Developer Primary assignments were to document the business process development applications (using the DITA tool set) and, design, develop, implement and maintain the  WBSF information center. In the navigation pane, expand WebSphere Business Services Fabric, version 7.0.

        Global Services: 

• Senior Information Developer
  Designed, developed and validated a documentation suite that describes the entire design, build-out and implementation of the Universal Management Infrastructure (UMI). This  included migration guides that enabled the UMI client to seamlessly migrate from one release level to another. Also developed process documentation (process flow and process scenario documents) to promote IBM's concept of the On-Demand e-Business environment and workplace. Functioned as Team Lead when required.

Senior Technical Writer

Developed and managed the documentation set that described and explained the Supply Chain product distribution systems and management processes at Eli Lilly. Researched and updated all documents to ensure the accuracy of business processes, the terminology, the quality of language, grammar, format, and the underlying mark-up. Used Documentum to create linked hierarchical documentation trees that demonstrated Eli Lilly’s compliance to to FDA FDA cGMP, CSVP, QC and QA regulations. Responsible for documentation source file management and version control.

Senior Technical Writer

Designed, developed, authored, and edited manuals and online help systems (using Robohelp) that described how to use C/C++ software application analysis tools and the CodeWarrior software development application. Developed WebWorks Publisher scripts and templates to seamlessly convert FrameMaker source files to compressed HTML for online presentation.

Contractor – Senior Technical Writer

Worked closely with design engineers to develop proprietary specifications and user documentation for wireless technology processors. I was responsible for ensuring the secure distribution of those specifications to Intel’s non-disclosure agreement client base. Served as on-site technical publications lead in the Austin facility, interfacing with the corporate publications group in Arizona and a satellite team in Massachusetts. Familiarized and trained the engineering community on the use and benefits of FrameMaker as an authoring tool, and served as the Documentum system administrator.

• Agere – Documented Agere’s Fast Pattern Processor (FPP) chipset
  
  
• Unison – Documented  Unison’s Roadrunner storage management system
  
  
• Cisco – Documented Cisco’s ADSL routers
  
  
• Motorola –  Documented Motorola’s MCUez SW tools

• Advanced Micro Devices – Documented design and use of 900 MHz cordless telephone reference platform and their 486 microprocessor chip set
  
  
• Dell Computer Corporation – Designed and wrote training workbooks for personal computer products
  
  
• Wayne-Dresser Corporation – Developed and wrote manuals describing setup and operation of automated pay-point systems for gasoline dispensing stations
  
  
• EDS – Developed a complex system-wide flow chart diagram for the University of Texas Financial Trading Center

• SBE – Developed hardware and software documentation for an SBC platform. Documented the internal operation and structure of SBE’s implementation of the Transmission Control Protocol
  
  
• Stratus – Developed system administration documents for AT&T’s System V, Release 4 Unix as a fault-tolerant continuous operating system  used for online transaction processing 

• Adams-Russell Corporation – microwave wave-guide illustrated parts breakdown
  
  
• Alden Electronics  – USAF automated satellite weather tracking system design proposal
  
  
• Raytheon Service Company – USAF B2 Bomber navigations illustrated parts breakdown
  
  
• Apollo Computer Corporation – Hardware architecture manual

• Digital Equipment – Led a team to document the Telephone Management System and Professional 300-Series PC
  
  
• Wang – Developed a series of diagnostic manuals for the OIS 140 Office Information System
  
  
• Compugraphic – Began as an engineering technician troubleshooting discrete CPU systems. Career-tracked to technical writing and developing field service and maintenance manuals for the Editwriter WordCom typesetting system

EDUCATION

• Bachelor of Science in Journalism and Mass Communications
  

• Associate of Science in Broadcast Communications

TRAINING

• Agile Training Workshop 

• Engineering Technician testing, troubleshooting and repairing systems

• Continuous Improvement Process Training (ISO 9000 training)

• Managing Interpersonal Relationships (interactive people skills)

AWARDS

• Society for Technical Communicators Award of Achievement for the Telephone Management 
  Systems Owner’s Manual

• Motorola Consumer Systems Group Core Technologies Center – Outstanding Contributions to the MCUez project

QUALIFYING YOUR DOCUMENTATION

Easy-to-use documentation provides a bottom-line dollar value to your company in your client's perception of product quality and reliability. 

The end-user correlates Documentation Ease-of-Use to Product Quality

When you use the Simplified English approach to writing, you make sure that your documentation is easily understood, and is more efficient to globalize for your clients in other geographies.  A way to qualify end-user satisfaction with product reliability is to track the number of calls to your service center, then correlate those calls to the degree of difficulty the end-user may have with the documentation. 

The table below lists two tools that any writing group can use to determine documentation ease-of-readability.