Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to look up answers in the book and retake this quiz until you get all the answers right.

This quiz is based on Is the Help Helpful?: How to Create Online Help That Meets Your Users' Needs. by Jean Hollis Webber. (Hentzenwerke, 2004). ISBN: ISBN 1930919603.

When you're through, just click on Check answers to check your answers. If you want to start over, just click on Clear & restart.

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1. What's one way to avoid the kinds of problems described in this chapter?
   Understand the software application better.
   Take the time to go through the planning steps.
   Get a careful, thorough review from the product developers (planners, programmers, etc).
   

2. Which of the following is not a cause of this problem: "I can't find what I'm looking for"?
   The help only says what to do—not why, under what circumstances, and so on.
   The help provides a weak table of contents.
   The help provides an inadequate table of contents.
   Links are missing between topics.

3. Which of the following best defines context-sensitive help?
   Help that provide step-by-step explanation of how to accomplish a specific task.
   Help that is available for a specific dialog or object within a dialog.
   Help that provides an overview of a specific task or of the software application as a whole.

4. Which of the following is one way to cure this problem: "There's too much detail"?
   The help only says what to do—not why, under what circumstances, and so on.
   Use descriptive headings and subheadings that enable readers to find what they need.
   Provide popups for brief explanations so that they don't interrupt the flow of the main topic.

5. Which of the following is the cause of this problem: "There's not enough detail"?
   The field-level help simply repeats what the label of the field says, with no explanatory detail.
   The help only contains obvious, simplistic information.
   The helps contain inconsistent, badly written, poorly formatted information.
   a and b
   a and c
   b and c
   All of the above
   None of the above

6. Which of the following best defines a wizard?
   Expert-level information about commands, keyboard shortcuts, options
   Information about parameters, codes, variables needed when filling out forms or writing programs
   Help that guides less-experienced users through a task step by step
   Help for less-experienced users that demonstrates how a task is performed

7. Which of the following is a good way to test the adequacy of an index?
   Find discussion in various topics in the helps; then see if you can find references to them in the index.
   Think of likely questions that users might ask; then see if you can find answers using the index.
   Pretend you know nothing about the software application, go to any topic in the help, and see if you can complete the task successfully using that help.
   

8. Which of the following is a good way to test whether important information is missing in the help?
   Think of likely questions that users might ask; then see if you can find answers using the index.
   Pretend you know nothing about the software application, go to any topic in the help, and see if you can complete the task successfully using that help.
   Think of likely questions that users might ask; then see if you can find answers using the table of contents.
   List the functions and features of the software application; then see if they are discussed in the help.

9. What should you do if you do not have time to fix all the problems uncovered in a review of your help system?
   Delete the sections where the problems occur; get them out of the help.
   Label each problem with a severity level, and fix the severity 3 problems.
   Label each problem with a severity level, and fix the severity 1 problems.
   Request a delay in shipping the product so that you can have the time necessary to fix the problems.

10. Which of the following is the most common problem found in help systems?
    Users' inability to find information that they need.
    Users being overwhelmed with too much detail.
    Users needing a larger perspective on what they are doing.
    The software product not doing what the help says it does.