Power Tools for Technical Communication:
Chapter 13 Quiz


Using your best writing skills, enter your answers to the following questions for Chapter 13 in Power Tools for Technical Communication in the input boxes, and then press E-mail answers.

  1. According to Chapter 13, it's important to establish context in a business communication. Explain what context is and where it should be established.

  2. Which business-letter format does not include a salutation, using a subject line instead?

  3. How should the salutation of a formal business letter be punctuated?

  4. Describe the elements that should be in the top portion (header) of second and following pages of formal business letters.

  5. Explain the value of templates for business-letter and memo writing.

  6. Define the complaint communication.

  7. Define the adjustment communication.

  8. Describe how you would use the "bad-news-last" strategy to write an adjustment letter.

  9. Describe at least three elements that should be included in the introduction of any business communication.

  10. Explain what Chapter 13 means by the "reader-first strategy" and provide an example.

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