Reading quizzes:

• Short answer
• Multiple choice

• Create a business-letter template
• Create a memo template
• Format a business letter
• Format a memo
• Revise a business communication

Complaint-letter revisions:

• Really bad flight to India
• Ineffective whitening toothpaste
• Billing error
• Bad cell phone and battery charger
• Malfunctioning PDA
• Problems at the tire store
• Bad digital camera
• Faulty modem and adapter

Complaint-letter puzzles:

• Incompetent instructor
• Problem stock transaction
• Problem billing
• Bad hard disk drive

Information and programs provided by hcexres@prismnet.com.