Power Tools for Technical Communication:
Evaluating Oral-Report Scripts

In this lab, you evaluate the script of an oral report:
  1. Study the script of the oral report below, paying particular attention to how well it meets the guidelines in Chapter 16 of Power Tools for Technical Communication.
  2. Make a copy of the evaluation chart at the end of Chapter 16, and fill it out with your evaluation of the oral report below.
  3. Put your name, Oral Report 2: Evaluation, and the date on this document, and send it to your instructor.

Explanation of the Context

My final report discusses the voltage problem checking manual I have developed for the City of Austin Electric Department. This oral report would be given at one of the City of Austin lineman meetings. The main purpose of the meeting is to describe how the manual is organized and how to use it. The meeting is also to thank everyone for their input on this manual. The one overhead I would be using simply shows a graph of how after many hours of work without sleep one's thinking ability declines.

Oral Report: Voltage Problem Checking Manual

Good morning/afternoon Ladies and Gentlemen,

It is a pleasure to be here today. My name is Rodney Velschiwecz and Mr. Moore has requested that I come here today to talk to you about the voltage problem checking manual my company is creating for you. During my discussion here I would like to answer three questions for you today:

  1. What will this manual do for me?
  2. What kind of problems does it answer?
  3. How do I use it?

But before I get to the questions I would really like to thank all of you who gave me input on some of the problems you encounter everyday. This manual certainly would not be possible nor very helpful without your assistance. I would also like to tell you a little about me. I believe that I am experienced to write this manual because of my work with the City of Austin Electric Department. I worked 2 years as a Class C lineman in the overhead distribution department. I also worked 2 more years for Mid States Engineering in which we located and mapped by computer every pole and electric wire in the City of Austin and put them on city platts, and for a year I was also an electrical engineer student at the University of Texas. Now let's get back to the questions at hand.

First, what will this manual do for me?

This manual is designed to serve as a reference guide for the experienced and inexperienced lineman. It has a twofold purpose. One purpose is to help you during citywide power outages when many of the crews are split into smaller groups and some of you may have limited experience within that group. From my experience, I have also found that after working some of those prolonged power outages, where I have not gotten much sleep for a couple of days, my ability to solve electrical problems in the field becomes impaired and the likelihood of making a mistake or wasting time becomes greater. Looking at this graph I have put on the overhead, you can see that after being awake for a certain period of time (that is denoted by the horizontal axis), you'll notice that a person's problem-solving ability starts declining after a certain period of time. The vertical axis shows the optimal problem solving time. Hopefully this manual can prevent you from wasting time and help you get home earlier so you can get some sleep.

Secondly, this manual will test your knowledge of overhead distribution systems. Through some of the sections it will ask you questions. These questions are to test your knowledge to see if you have already thought of everything to solve the problem and to show you what you may or may not have thought of. These questions can save you a lot of time and as the saying goes, "Time is money." As you become familiar with this manual, your electrical problem-solving skills should increase.

Second question, what kind of problems does this manual actually answer?

Since this manual's direct emphasis is to be a troubleshooting guide for the distribution system of the City of Austin, all the problems will deal directly with that system. When I refer to the distribution system, I am referring to the power from the substation to the customer's weatherhead. These problems include primary and secondary distribution problems. I also include answers to common customer complaints. Though I have tried to be as accurate and thorough as possible, keep in mind that there are probably other factors that can cause some of these problems.

Third question, how do I use this manual?

The manual is broken down into several sections. The first section deals with primary circuits. It lists several thought-processing questions to remind you of factors that you need to think about. For example, one of the questions asks, "Are there any other regulators in this circuit other than the substation regulator?" Not thinking about this question would definitely increase the time and safety factors of fixing this circuit. The next section concerns factors that surround the secondary distribution system to the customer. This section answers also asks the same type of thought-processing questions to the reader as the primary section does. The last section of the manual answers numerous common customer complaints. This section lists the complaint and then provides several possible solutions to the complaint. Again, I would like to stress that these complaints are only the most common found; the manual in no way answers every complaint that you may encounter.

In conclusion, I am confidant that this manual will be of great help to you. Since most of the information in this manual was obtained from City of Austin Electric Department employees, you will find that all the problems solved deal directly with the system you work with everyday. I would also like to thank Mr. Moore for giving me the opportunity to create this manual for you. "Thank You Mr. Moore." I also want to say I really enjoyed talking to some of you. It made me I wish I was still working in the field with you, but I don't miss those hot summer days. If you have any suggestions or questions or know of other common complaints that should be added, please forward them to Mr. Moore. He will get them to me before we go to the press. Thank you very much for your time.

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