Power Tools for Technical Communication:
Chapter 2 Quiz


For each of the following questions, select the best answer according to this chapter of Power Tools for Technical Communication, and then press Check answers.

  1. Which of the following best defines process as the term is used in Chapter 2 of Power Tools?
    The discussion of of physical, quantifiable details about an object with a part-by-part organization.
    The discussion of a repeated (or repeatable) series of events or actions that accomplishes something.
    The discussion of the categories belonging to a topic or a discussion of the category in which a thing belongs.
    The discussion of the meaning of a potentially unfamiliar word or phrase.
    The discussion of the similarities and differences between two or more things.
    The discussion of why something happens, the results or consequences of something happening, or both.

  2. Which of the following best describes the organizational approach recommended for explaining a process?
    Break the topic into steps or events and discuss each one separately and in chronological sequence.
    Break the topic into steps or events and discuss each one separately with plenty of physical detail.
    Break the topic into parts or characteristics and discuss each one separately and in chronological sequence.
    Break the topic into parts or characteristics and discuss each one separately with plenty of physical detail.

  3. Which of the following best explains the difference between process explanations and instructions as presented in Chapter 2?
    A process is any set of events or actions, whereas instructions are actions that people must perform.
    Instructions are any set of events or actions, whereas a process is a set of actions that people must perform.
    A process is any set of mechanical or natural events, whereas instructions are any set of biological or social events.
    Instructions are any set of mechanical or natural events, whereas a process is any set of biological or social events.

  4. Which of the following best defines the term task as it is used in Chapter 2 and provides several examples?
    A specific, individual action that you must perform in a procedure (such as filling the caraffe with water when you make coffee).
    A group of related actions that you commonly perform with a product (such as setting the time on a microwave oven).
    A group of related actions that must be performed within the overall sequence of a procedure (for example, the actions necessary for removing an oil filter when changing the oil in a car).

  5. Which of the following best defines the term notices as it is used in this chapter?
    Those phrases occurring throughout a document that indicate the subject of the sections they introduce.
    Elements like trademarks, warranties, copyright statements, and safety notices that occur at the beginning or in the appendixes of technical manuals.
    Specially formatted statement that alert readers to the potential for serious or minor injury, destruction of data or equipment, failure of the procedure.

  6. Which of the following best explains why you must worry about terminology when you write instructions?
    You must be careful to use the same word for the same idea and not vary word choice
    You must be careful to vary word choice to prevent the document from sounding repetitive and causing it to be boring.
    You must use only simple words — words not above an eighth-grade reading level.

  7. Which of the following is the recommended format for a step-by-step procedure that must be performed in a required order?
    Standard indented paragraphs
    Simple vertical lists
    Bulleted lists
    Numbered lists

  8. Which of the following best explains the difference between a policy and a procedure?
    A policy discusses how to reach the goal; the procedure describes that goal.
    A procedure discusses how to reach the goal; the policy describes that goal.
    A policy discusses the consequences of not reaching the goal; the procedure describes that goal.
    A procedure discusses the consequences of not reaching the goal; the policy describes that goal.

  9. Which of the following best explains the difference between general policies and technical policies?
    General policies are common to any organization (such as absenteeism); technical policies involve the processes specific to an organization (such as specific testing procedures in a manufacturing company).
    Technical policies are common to any organization (such as absenteeism); general policies involve the processes specific to an organization (such as specific testing procedures in a manufacturing company).
    General policies are like the goals and purposes of the organization; technical policies are the specific steps necessary to achieve those general policies.
    Technical policies are like the goals and purposes of the organization; general policies are the specific steps necessary to achieve those general policies.

  10. Which of the following is a topic list for a process explanation?
    Components of floppy disks: casing, disc, metal slider, read/write notch.
    Floppy diskette mechanisms: insertion into diskette drive, operating system directive to access the drive, spinning of the diskette to find requested data, data bus delivery of the requested data.
    Comparing floppy diskettes: brand name, maximum volume capability, reliability, ruggedness.


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