0000 Paul's Path
Austin, TX 78700
July 12, 1998
Red Hat Software, Inc.
4201 Research Commons, Suite 100
Research Triangle Park, NC 27709
Dear Technical Support Department:
I am writing this letter to ask you some technical questions about hardware support in version 5.1 of Red Hat Linux. I saw Red Hat Software's advertisement for version 5.1 of Linux in the August, 1998, issue of Linux Journal. I was quite impressed with the capabilities as listed in the advertisement, and I would like to learn some more about the product. Before I make the decision to purchase the software, I need to be certain that it will work properly on my computer.
I have three hardware support questions that I would like you to answer. I have reviewed the technical support information at Red Hat Software's home page (www.redhat.com), but I have not been able to find answers to my questions. The three hardware-related questions that I have are as follows:
- Does the latest release of Red Hat Linux support the Diamond Viper 330 PCI video card? This card uses the Riva chipset released by NVIDIA Corporation.
- If Red Hat Linux does not currently have a driver for this card, is there a timetable for when the card will be supported?
- Is there an online site for the latest list of supported hardware. This would be a great aid to me in the future, as I often upgrade my machine.
I am aware that some of the early versions of Red Hat Linux were not able to support some of Diamond Multimedia's products, and I hope that new drivers have been created in this latest software release. If the latest release of Red Hat Linux can support my video hardware, I will definitely purchase the product. I feel that the price on the product is exceptional, and the range of features is outstanding.
For your convenience, you can respond to me by e-mail. My e-mail address is firstname.lastname@example.org. If you prefer to respond by telephone, you can reach me at (512) 000-0000. I appreciate any assistance that you are able to provide me.
W. Gary NNNNN