Quiz on Business Correspondence

Answer the questions in this quiz to see how well you've read and understood the chapter. Feel free to link back and forth between the chapter on audience and this quiz to check your answers.

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  1. The inside address portion of a business letter contains which of the following:
    Recipient's name and address
    Writer's address and date
    Subject of the letter

  2. The heading portion of a business letter contains which of the following?
    Recipient's name and address
    Writer's name and address
    Subject of the letter

  3. Which of the following correctly illustrates how to punctuate the salutation?:
    Dear Ms. Sims:
    Dear Ms. Sims;
    Dear Ms. Sims.
    Dear Ms. Sims,

  4. What should the first paragraph of the letter discuss or do?
    Provide detailed discussion of the background that gives rise to the letter.
    Provide detailed discussion of the problem that gives rise to the letter.
    Explain the resolution of the problem or request compensation.
    Explain the purpose of the letter and refer to any previous correspondence that may have occurred.

  5. Which of the following shows how the complimentary close should be capitalized and punctuated?
    Sincerely yours,
    Sincerely Yours,
    Sincerely yours

  6. According to the textbook, is it acceptable to have a one-sentence paragraph in a business letter?
    Yes
    No

  7. According to the textbook, is it acceptable to use "you" in business letters?
    Yes
    No

  8. Which of the following best explains what the last paragraph of a business letter should do?
    Tell recipients to get in touch if they have any questions.
    State what the writer of the letter expects the recipient to do and when.
    Conclude with some cordial statement indicating a desire to continue doing business together.

  9. According to the textbook, is it okay to use words like these: "cannot," "forbid," "fail," "impossible," "refuse," "prohibit," "restrict," and "deny"?
    Yes. They get straight to the point in as few words as possible.
    No. They reduce chances of cooperation and continued business relations.

  10. Which of the following is the best way to avoid the "To whom it may concern problem"?
    Use "Dear Sir:"
    Use "Dear People:"
    Use "Dear People:
    Try to find the name of the intended recipient.

   

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