Headings Formatting Practice

In this practice session, you add two levels of headings to a set of instructions:

  1. Copy the text below this box, and paste it into your preferred word-processing software.
  2. Add the following title and headings at the appropriate points in the text and at the appropriate levels (use second- and third-level headings): New Employee Workstation Setup
    Assessment of Hardware, Software, and Network Requirements
    Determine employee hardware and software requirements
    Confirm adequate network infrastructure for network expansion
    Acquisition of Hardware and Software
    Acquire hardware
    Acquire software
    Installation and Configuration of Workstations
    Configure hardware
    Install software
    Environment Testing
    Test hardware and software
    Workstation Implementation
    Set up the new employee's work area
    Notify the new employee of usernames/passwords
    New Employee Training
    Schedule a training class
    Conduct a training class
  3. Name this file beginning with some identifiable part of your name followed by _headingformat, and e-mail it to your instructor.

This new-employee workstation guideline steers network administrators through all of the phases of new employee workstation setup. Setup tasks include (1) assessment of hardware, software and network requirements, (2) acquisition of hardware and software, (3) installation and configuration of workstations, (4) environment testing, (5) workstation implementation, and (6) new employee training.

To do these tasks, network administrators must be familiar with the operating systems supporting our network. If you need assistance with a software installation procedure, refer to the appropriate software installation guide.

If you follow the tasks, outlined below, workstation setup will be a one-time instance. Keep the user away from the help desk. Set up the workstation correctly the first time. Have fun!

Note: Do not perform any workstation-setup tasks without an approved requisition form. Use our electronic purchasing approval system to obtain requisition approval. If you need help using the purchasing system, contact your immediate supervisor.

Identify and document all workstation requirements before any workstation setup begins. Use the Workstation Setup Assessment form to document all requirements. Blank assessment forms are accessible through our intranet in the \\Library\forms folder.

Discuss hardware and software requirements with the new employee's departmental manager. If you have trouble assessing requirements, consult with your immediate supervisor.

Do not forget to document the following:

Make sure your network infrastructure can accommodate the addition of another workstation. Cover the following points to ensure the new employee is equipped with the requested network access.

Cover the following questions in your infrastructure assessment.

Make sure you purchase what is required. Get the specifications correct during the assessment. Whatever purchase method used, shop and purchase wisely!

If hardware acquisition is required, use our business partner, Dell. The web-based purchasing system is accessible at www.dell.com. If you do not have access to our online Dell account, contact your immediate supervisor.

If software acquisition is required, use our vendor database to aide in vendor selection. We have credit accounts with all vendors in our vendor database. Our vendor database is accessible through our intranet in the \\Library\vendors folder. If you cannot access an account, contact your immediate supervisor.

Note: If no vendors in our database can meet the acquisition requirements, obtain three vendor bids and submit a bid fulfillment request to your immediate supervisor for review and vendor selection. Your supervisor will respond within 48 hours. If you need to fulfill an acquisition in less than 48 hours, indicate the turnaround time on your bid fulfillment request. Bid request forms are accessible through our intranet in the \\Library\forms folder.

Based the requirements founded during the needs' assessment, install and configure the new employee's workstation. In addition, do it right the first time. If you have difficulty with any procedure, ask for help.

Make sure you have all hardware before you begin to configure it. If you have difficulty with a configuration, refer to the guide appropriate to the challenge at hand.

Some software installations on based on prerequisite installation routines.

Note: Install unlisted software in any sequence.

Test all hardware and software before releasing the workstation to the new employee. Test, test, and retest. Test until all software and hardware are bug-free.

Test all hardware devices such as floppy drives, DVDs, tape units, zip drives, modems, LAN connections, and remote access lines. Test all software to make sure they load and execute.

Do not forget to test the following:

If you find any problem, debug it. If you run into a problem you cannot resolve, ask for help. Ask coworkers, internal support desk staff, software support staff, and your immediate supervisor. Ask, ask, and ask! Whatever it takes, do not leave a problem unresolved.

Once all testing is successful, it is time to install the workstation. Again, make sure all hardware and software are working as expected.

Arrange a convenient time to set up the workstation in the new employee's work area. Install network infrastructure, if needed, and install hardware.

Test all network-related functionality. Make sure you perform testing in the following environments and more, if needed:

Provide access codes to new employees in person. Make sure the new employee is aware of all assigned usernames and passwords.not just the operating system login code. Instruct the new employee to:

Conduct a training class with new employees to make sure they can operate the workstation. We provide basic training on operation of (a) off-the-shelf software packages, (b) operating system usage, and (c) hardware devices.

Note: The new employee's departmental manager arranges training classes outside of our training realm.

A class must be set up ahead of time. You will be teaching the new employee basic hardware and software operation.

Follow the step below when setting up a training class:

Conduct the training class using (a) survey forms, (b) electronic quizzes, and (c) training outline guides. If you require assistance, consult with your immediate supervisor.

Use the following to get you through the class:

  1. Give the new employee a Software Survey form to select all software for which he/she has experience. The survey is accessible through our intranet in the \\Library\forms folder.
  2. Based on the software selected on the software survey, give the new employee electronic quizzes. The quizzes are accessible through our intranet in the \\Library\Quizzes folder.
    Note: The new employee takes quizzes on all software areas he/she checked on the software survey.
  3. Based on quiz results, administer a basic training class. Reference to the company training outline guides if you need guidance. The training outline guides are accessible through our intranet in the \\Library\Training folder.

Programs and information provided by hcexres@prismnet.com.