xtotal: 100 Grammar & Mechanics Review 9

Grammar & Mechanics Review 9

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Review the lists of confusing words and frequently misspelled words in Appendix A, Grammar and Mechanics Guide, beginning on page A-21. In the blanks below, correct word usage errors. Sentences may have more than one error. If a sentence is correct, write C. When you finish, check your answers on page Key-2.

Note: These exercises will be sent to my private e-mail, hcexres@prismnet.com, which provides a better way to review and comment.

  1. In responding to the irate customer, Rachel made a conscience effort to show patients and present creditable facts.
  1. Even in every day business affairs, we strive to reach farther and go beyond what is expected.
  1. Before you procede with the report, please check those suprising statistics.
  1. It's usally better to de-emphasize bad news rather then to spotlight it.
  1. Incidently, passive-voice verbs can help you make a statement less personnel when neccessary.
  1. Customers are more excepting of disapointing news if they are ensured that there requests were heard and treated fairly.
  1. The customer's complaint illicited an immediate response that analized the facts carefully but was not to long.
  1. When delivering bad news, try to acomodate a disatisfied customer with a plausible alternative.
  1. Did you allready respond to his request for a reccomendation?
  1. The principle part of the manager.s response contained a complement and valuable advise.

Program created by davidm@austincc.edu.