xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 1 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 1. If necessary, retake this quiz until you make at least 90% .

When you're through, just click on Check answers.

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  1. Communication skills are
    not important in technical fields.
    critical to effective job placement, performance, advancement, and organizational success.
    required only for high-level positions.
    not important in a down economy. (p. 4)
  2. What is the most accurate statement about being an effective communicator in the digital age?
    expect to write fewer messages in the digital age.
    Master the writing of e-mail messages because e-mail messages will be the only kind of writing expected on the job. Because most business is conducted face-to-face, don't worry about your grammar, punctuation, or spelling.
    Realize that because of social media and other online technology, your writing will be on display more than ever. (pp. 4-5)
  3. Knowledge and information workers must be able to think critically, make sound decisions, and
    make a minimum number of tweets per day.
    communicate information to others.
    install software programs rapidly and correctly.
    lift heavy objects. (p. 6)
  4. The most successful job candidate in today's competitive job market
    should have at least a 2.0 grade point average.
    realizes that writing skills are important only at the highest levels of management.
    must be able to design a website.
    is able to communicate effectively about work that is increasingly complex and intellectually demanding. (p. 8)
  5. The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and
    union participation and regulation.
    more homogeneous workforces.
    expectations of around-the-clock availability.
    stricter dress codes. (p. 9)
  6. Which of the following statements about team-based management is least accurate?
    Many companies use teams to empower employees and to make decisions.
    When individuals on teams don't share the same background or training, working relationships can become strained.
    Some organizations form ad-hoc teams that solve particular problems and then disband once they have accomplished their objectives.
    Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills. (p. 15)
  7. The three basic functions of business communication are
    convincing, motivating, and stimulating.
    informing, persuading, and promoting goodwill.
    prewriting, drafting, and editing.
    selling, instructing, and entertaining. (p. 18)
  8. The most prevalent communication channel in the workplace today is
    face-to-face meetings.
    business letters. (p. 19)
  9. Which of the following is considered a rich medium?
    E-mail message
    Face-to-face conversation
    Blog (p. 20)
  10. Which of the following is an example of downward communication in an organization?
    A business professor submits to her dean a conference report about the differences between workplace skill performance of new graduates and the expectations of businesspeople.
    Four accountants meet to discuss the quarterly financial reports in preparation for a meeting with stockholders.
    Members of a task force submit to the CEO a progress report that discusses the status of the construction a new building that must be completed by June 1.
    The CFO sends information to the finance employees about a new tax regulation to ensure that payroll will be submitted according to new governmental standards. (p. 22)
  11. Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and
    ensure that communication flows upward, downward, and horizontally.
    give credit when using the ideas of others.
    encourage feedback.
    choose appropriate channels of communication. (pp. 26-27
  12. When faced with an ethical dilemma, what is the first question you should ask?
    What would my family, friends, and coworkers think?
    Would I take this action if I were on the opposite side?
    Is the action I am considering legal?
    Would a trusted advisor agree with this action? (p. 29
  13. Today's new communication technologies have made writing skills less important than in the past. (pp. 4-5)
  14. You are born with the abilities to read, listen, speak, and write effectively. (p. 5)
  15. The 21st-century economy depends mainly on information and knowledge. (p. 6)
  16. Only workers at the highest levels of management skills are expected to think creatively and critically. (p. 7)
  17. Communication in today's workplace is shifting from one-sided, slow forms of communication to interactive, instant, less paper-based communication. (p. 18)
  18. One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience. (p. 19)
  19. Organizations with free-flowing, open communication tend to be more successful. (p. 21)
  20. As a business communicator, you should understand basic ethical principles so that you make logical decisions when faced with dilemmas in the workplace. (p. 25)


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