xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 11 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 11. If necessary, retake this quiz until you make at least 90% .

When you're through, just click on Check answers.

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  1. All of the following are purposes of business reports except
    to convey information.
    to adhere to government regulations.
    to answer problems.
    to answer questions. (p. 374)
  2. A report that provides data or findings, analyses, and conclusions is a(n)
    analytical report.
    informational report.
    external report.
    infographic report. (p. 374)
  3. Short (eight or fewer pages) informal reports addressed outside an organization are usually presented in
    memo format.
    manuscript format.
    letter format.
    handwritten format. (p. 379)
  4. The first step in writing a report is to
    select an appropriate format.
    determine your research strategy.
    understand the problem or assignment clearly.
    compose the first draft. (p. 381)
  5. Which of the following is an effective statement of purpose for an informational report?
    To inform the reader of the many different features offered on the Apple iPad
    To analyze ways to streamline our merchandise return procedure
    To solve the problem of employee turnover at the company's Downsville location
    To determine which of three smartphones to purchase for our Sales Department staff (p. 381)
  6. You should begin nearly every research project by
    generating primary data.
    asking your colleagues for help.
    evaluating available secondary data.
    selecting the type of paper on which you'll print the report. (p. 387)
  7. Which of the following is the best advice for searching the Web?
    Choose your favorite search tool and use it exclusively so that you can master it.
    Use just one or two keywords when conducting a search.
    Use quotation marks to search for phrases.
    Include articles and prepositions to make your searches more precise. (p. 390)
  8. Gretchen is conducting research on the use of Twitter by observing how her coworkers use this tool in the workplace. What type of data is she collecting?
    Primary data
    Scientific data
    Secondary data
    Online data (p. 396)
  9. Why should writers document their sources?
    To strengthen their arguments
    To instruct their readers
    To protect themselves against charges of plagiarism
    All answer choices are reasons for documenting report data. (p. 396)
  10. Which of the following statements must be documented in a report?
    The stock market can be volatile.
    Many types of people invest in the stock market.
    On May 6, 2010, the Dow Jones Industrial Average suffered a 998 point loss, which the media called the Flash Crash.
    The prices of stocks change daily. (p. 397)
  11. The most frequently used graphic in reports is the
    line chart.
    bar chart.
    table. (p. 402)
  12. When you incorporate a graphic in the body of your report, you should
    be sure to include a reference to the graphic in the text.
    assume that the reader will draw the same conclusions you did from the set of data.
    use a good deal of color to improve readability.
    manipulate the visual to make the data look more dramatic. (p. 407)
  13. Most business reports are informational or analytical. (p. 374)
  14. If readers are familiar with or supportive of the topic, the report should be organized indirectly. (p. 375)
  15. An expanded statement of purpose includes three additional factors: scope, significance, and limitations of the report. (p. 382)
  16. Primary data come from reading what others have experienced or observed and written down. (p. 386)
  17. Business researchers can safely assume that the great majority of Web sources are reliable. (p. 392)
  18. As long as you put the research you find into your own words, you don't have to cite your source. (pp. 397-398)
  19. To avoid charges of copyright infringement, assume that all intellectual property is copyrighted. (p. 400)
  20. Logan wants to illustrate how his company's online sales have increased over the past three years. The best graphic for him to use is a flowchart. (p. 403)


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