xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 12 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 12. If necessary, retake this quiz until you make at least 90% .

When you're through, just click on Check answers.

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  1. What type of summarizing technique uses columns and rows to display quantitative information?
    Pie chart (p. 420)
  2. Determine the mode of the numbers 25, 20, 20, 40, and 65.
    34 (p. 422)
  3. The most widely read portions of a report are generally the sections devoted to the
    table of contents and introduction.
    conclusions and recommendations.
    executive summary and letter of transmittal.
    appendixes and bibliography. (p. 425)
  4. For readers the heart of an informal report is the
    executive summary.
    conclusions. (p. 425)
  5. Which of the following is an example of a recommendation?
    Institute a wellness program to encourage employees to improve their health by adopting healthy habits.
    Employees who take part in wellness programs have fewer absences.
    A wellness program can be an effective recruiting tool.
    Having a wellness program can lead to reduced employee absenteeism. (pp. 426-427)
  6. Informational reports should be organized using which of the following patterns?
    Introduction/problem, facts/findings, conclusions/recommendations, discussion/analysis
    Introduction/problem, conclusions/recommendations, facts/findings, discussion/analysis
    Introduction/background, facts/findings, summary/conclusion
    Summary/conclusion, introduction/background, facts/findings (p. 429)
  7. An informational report presenting quarterly sales data for a clothing boutique's four branches would most likely be organized by
    criteria. (p. 429)
  8. What is the best advice for using headings in an informal report?
    Include end punctuation in all headings for clarity.
    Underline all headings.
    Include at least one heading per report page.
    Write all headings using complete sentences. (p. 432)
  9. Which statement about summaries is most accurate?
    Summaries should condense the main points from a book, report, article, website, meeting, or convention.
    Summaries should include the goal or purpose of the document or event being summarized.
    Illustrations, examples, and references should be omitted from summaries.
    All answer choices are accurate statements about summaries. (p. 434)
  10. Progress reports
    discuss the day-to-day operations of a company.
    explain the benefits of a recommendation.
    are nonrecurring reports that deliver data for specific situations without offering interpretations or recommendations.
    describe the status of continuing projects. (pp. 437-439)
  11. What is the primary difference between informational and analytical reports?
    Informational reports are prepared for internal audiences, and analytical reports are prepared for external audiences.
    Informational reports emphasize facts, and analytical reports emphasize reasoning and conclusions.
    Informational reports are always organized directly, and analytical reports are always organized indirectly.
    Informational reports use a formal tone, and analytical reports use an informal tone. (p. 441)
  12. Which of the following is an example of a feasibility report?
    A report to determine which of three firms to use for after-hours security
    A report to determine whether a company should provide an on-site gym for its employees
    A report about a firm's profitability to be sent to the company's shareholders
    A report on a meeting held with members of the local chamber of commerce (pp. 442-445)
  13. Another word for mode is "average." (p. 422)
  14. Report conclusions and recommendations serve the same purpose. (p. 426)
  15. Report recommendations should use command language such as Implement a standardized employee-review process. (p. 427)
  16. Analytical reports should always be prepared using an indirect organizational strategy.
    (pp. 427-428) True
  17. Transitional expressions such as furthermore, additionally, consequently, finally, and for example help report readers see the logical flow of ideas in a report. (p. 431)
  18. Informational reports are usually organized using the direct strategy. (pp. 433-434)
  19. Reece attended a professional conference and must submit a report to her boss. She should arrange her conference report chronologically and include details about every aspect of the conference. (p. 437)
  20. Most analytical reports answer questions about specific problems and aid in decision making. (p. 441)


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