xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 15 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 15. If necessary, retake this quiz until you make at least 90% .

When you're through, just click on Check answers.

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  1. Jon just graduated from college and is now starting the job-search process. What should he do first?
    Research salary, benefits, and job stability in a chosen field.
    Develop an effective resume to be sent to prospective employers.
    Locate a specific job opening at a desirable company.
    Analyze his interests and goals and evaluate his qualifications. (pp. 544-545)
  2. Which of the following is the best way to learn about a specific career?
    Search the Web for career-planning information and resources.
    Take a summer job, internship, or part-time position in the field.
    Monitor the classified ads to determine desired qualifications, duties, and salary range.
    Visit your campus career center. (pp. 545-546)
  3. Coua will be using online job boards during her job search and wants to make sure her search is safe and effective. What should she do?
    Look for sites that charge a fee to post a resume because these sites are generally more reputable.
    Respond to "blind" job postings because they tend to be safer.
    Remove all posted resumes at the end of her job search.
    Coua should do all of these. (p. 548)
  4. Most recruiters favor a(n)
    video resume.
    functional resume.
    chronological resume.
    infographic resume. (p. 554)
  5. Which of the following is the best career objective for a resume?
    Seeking an entry-level position
    A challenging position with a large company
    Data-entry position
    A human resources position assisting your company with employee recruitment, selection, background checks, and in-house training (p. 555)
  6. Which of the following statements about the work experience section of a resume is most accurate?
    List only jobs that you think will help you win the targeted position.
    Place your work history in chronological order by date.
    Always place the work experience section after the education section.
    Place your employment achievements and job duties in paragraph format. (pp. 556-557)
  7. What advice should you follow about employment references?
    Include a list of references directly on the resume.
    Do not include personal or character references.
    Contact your references after you have sent your resume to a potential employer.
    Add the statement References furnished upon request at the bottom of your resume. (p. 558)
  8. When polishing and proofreading your resume, what should you do?
    Use as many headings as possible to make your resume easier to read.
    Seek the help of a resume-writing service for a resume that will stand out in a competitive job market.
    Use wordy phrases and complex words as often as possible to make your resume look longer and more important.
    Because it's probably the most important message you'll ever write, strive to make your resume perfect. (pp. 559-564)
  9. Nick knows that his resume will be read by an applicant tracking system (ATS). What should he do to maximize "hits" as his resume is scanned?
    Focus on nouns in three categories: job title, technical skills, and certification or experience.
    Incorporate specific keywords and keyword phrases from the advertisement or job description.
    Use variations of the job title.
    Nick should do all of these to maximize "hits" for his scanned resume. (p. 564)
  10. An e-portfolio is
    the name given to resumes posted on job-search websites such as Monster.com.
    a collection of digitized materials that give a snapshot of the candidate's performance, talents, and accomplishments.
    the addition of work samples and personal information as an attachment to an embedded resume.
    an electronic copy of a resume recorded on a CD or flash drive. (pp. 564-565)
  11. Which of the following is a purpose of a customized cover message?
    To introduce a resume
    To learn more about the employer
    To win a job offer
    To repeat the content of the resume (p. 571)
  12. Which is the best statement to include in the body of a cover message?
    I have completed courses in cost accounting, auditing, and financial statement analysis.
    I have excellent communication, organizational, and teamwork skills.
    In my certificate program, I have learned the listening, conflict resolution, and communication skills that will make me immediately effective as one of your customer service representatives.
    I am the perfect person to hire for this position. (pp. 573-576)
  13. Personal networking and referrals are the primary route to hiring in today's digital age. (p. 543)
  14. Probably the best way to find a job online is to visit a large job board such as CareerBuilder.com or Monster.com. (p. 547)
  15. A resume should always be one page in length. (p. 554)
  16. You should always include both high school and college information in the education section of your resume. (p. 555)
  17. Resumes in the United States should omit any personal data. (p. 558)
  18. Infographic resumes are appropriate for any kind of job you are seeking. (pp. 566-567)
  19. You should always include a cover message with your resume. (p. 571)
  20. Addressing your cover message to an individual by name will make your letter more appealing to the employer. (p. 571)


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