xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 16 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 1. If necessary, retake this quiz until you make at least 90% .

When you're through, just click on Check answers.

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  1. What is the most accurate statement about job interviews?
    During a job interview, only the interviewee is being evaluated.
    Only those who are not qualified feel stress during a job interview.
    Preparation often determines who gets the job.
    Interviewing is life changing only when you are searching for your first job, not when you are already in the workforce and striving to change jobs. (p. 587)
  2. What is the most common type of hiring/placement interview?
    Online interview
    Panel interview
    One-on-one interview
    Stress interview (p. 589)
  3. Cody will be returning an employer's call and wants to make sure that the first conversation is impressive. What should he do?
    Realize that this is just a telephone call, not an actual job interview, so he can relax.
    Before he hangs up, reconfirm the date and time of the interview
    Wait until after the phone conversation is over to take notes so that he's not distracted.
    Never ask for an interview even if given an opportunity. (p. 591)
  4. Effective interview preparation techniques include practicing answers to typical questions, rehearsing success stories, deciding what to wear, and
    informing your current employer of your plans.
    cleaning up digital dirt.
    writing a resignation letter to your current supervisor.
    purchasing a gift for the interviewer. (pp. 592-594)
  5. To display effective nonverbal behaviors in an interview, what should you do?
    Chew gum because doing so will make you look casual and relaxed.
    Avoid direct eye contact to show respect to the interviewer.
    Turn off your smartphone before the interview.
    Smile the entire time to demonstrate your friendliness and enthusiasm. (pp. 595-596)
  6. What is the best advice for answering interview questions?
    Use the interviewer's name and title every time you answer a question to show respect.
    To be concise, answer questions with a simple "yes" or "no" whenever possible.
    Don't be afraid to reveal weaknesses because doing so will make you look human.
    Clarify vague questions when necessary. (p. 596)
  7. If an interviewer says "Tell me about yourself," what is the best way to respond?
    Give the interviewer a brief chronological history, beginning with when and where you were born.
    Briefly discuss educational, professional, or business-related strengths.
    Provide a few personal or humorous references to get the interview started positively.
    Tell several success stories, making sure to fill at least ten minutes of interview time. (p. 598)
  8. What is the best answer to the interview question Why do you want to work for us?
    Because I heard that you pay really well and offer a solid benefits package.
    I'm broke, and I really need a job so that I can pay my bills and support my children.
    Everyone says that you treat your employees really well and provide a laid-back work environment.
    Your high-quality products and your commitment to our community are impressive, and I would like to be a part of helping you meet your goals. (p. 599)
  9. If an interviewer asks if you have any questions at the end of an interview, which of the following would not be an appropriate response?
    How will I be evaluated?
    When do you expect to make a decision?
    No, I have no questions at this time.
    Who will be my direct supervisor? (pp. 604-605)
  10. What should you do immediately after an interview?
    Find a gift shop where you can buy something nice for the interviewer.
    Send a thank-you message to the interviewer.
    Call your references.
    Throw a party. (p. 605)
  11. When filling out a job application, what should you do?
    Look over all questions before starting.
    Leave any unrelated questions blank.
    Complete the application in pencil so that you can erase any mistakes.
    To keep your options open, write "Anything" or "Open" when asked what position you desire. (pp. 608-609)
  12. An application or résumé follow-up message
    demonstrates an applicant's serious interest in a position.
    allows the applicant to emphasize his or her qualifications or to add new information.
    jogs the memory of the personnel officer.
    All answer choices provide purposes of an application or résumé follow-up message. (p. 609)
  13. Jacob is participating in a panel interview. When answering questions, he should maintain contact only with the person who asks the question. (p. 589)
  14. One benefit of researching a company before an interview is that you may uncover information that convinces you that you would not want to work for the company. (p. 592)
  15. If you don't understand a question, just answer it the best you can because asking for a question to be repeated or clarified will make it look as if you weren't listening. (p. 596)
  16. During an interview it is appropriate to talk negatively about previous employers since doing so will show that you are honest. (p. 597)
  17. When asked about your greatest strengths, include success stories to illustrate these qualities. (pp. 598-599)
  18. If you've been interviewed by more than one person, send one thank-you message for the group to the organization's human resources department. (p. 606)
  19. After an interview you should always wait for the interviewer to contact you first. (p. 608)
  20. Even if you discuss your resignation in person with your supervisor, it is a good idea to document your resignation with a formal letter. (p. 611)


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