xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 4 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 4. If necessary, retake this quiz until you make at least 90%.

When you're through, just click on Check answers.

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  1. The communication process begins when
    a message is put into words.
    the message is sent over a communication channel to the receiver.
    the sender has an idea.
    the receiver decodes the message. (p. 122)
  2. E-mail messages, text messages, tweets, smartphones, wireless networks, letters, memos, reports, pictures, and spoken words are all examples of
    noise.
    communication channels.
    encoding tools.
    decoders. (p. 123)
  3. You are talking with the president of your company about a possible merger. Which of the following is the most useful feedback you can provide during the conversation?
    I just don't understand why you think we should go through with this merger.
    If I understand you correctly, your recommendation is that we go through with the merger.
    There's no way this merger can possibly work.
    Are you insane? (pp. 123-124)
  4. The best business writing is purposeful, economical, and
    technical.
    audience oriented.
    aggressive.
    feelings oriented. (p. 126)
  5. Which of the following takes place during the first phase of the 3-x-3 writing process?
    Editing the message to make sure that it is clear, conversational, concise, and readable
    Writing the rough draft
    Gathering any needed information through formal or informal research techniques
    Analyzing the audience and the purpose for writing (p. 127)
  6. Which of the following statements about the 3-x-3 writing process is most accurate?
    Experienced writers usually spend the most time on the third phase of the writing process.
    The steps of the writing process must always be followed in order.
    The 3-x-3 writing process is useful only for longer, more complex documents.
    The writer decides whether a document achieves its purpose in the first phase of the writing process. (pp. 126-128)
  7. The primary purposes for sending business messages are usually to inform and to
    promote goodwill.
    persuade.
    entertain.
    demonstrate command of the English language. (p. 130)
  8. Which of the following is a factor in choosing the best communication channel for a message?
    The receiver's preference and level of expertise
    The ability of the channel to showcase one's communication skills
    The sender's communication channel preferences
    The channel's ability to make a company look cutting edge (p. 131)
  9. The process of creating a message that suits the audience is called
    anticipation.
    adaptation.
    researching.
    analyzing. (p. 132)
  10. Which sentence best illustrates the "you" view?
    We look forward to interviewing you next week for our management trainee position.
    Our walking tours include free admission to all museums.
    I am happy to submit an online review of the new book.
    You will receive your order in two business days. (pp. 134-135)
  11. Which of the following statements about team writing is most accurate?
    In preparing big projects, teams will usually function together for each phase of the writing process.
    Team members are more likely to work together during Phase 2 of the writing process than in any other phase.
    To save time, teams should go through the revision and evaluation phase just one time.
    Team-written documents are standard in most organizations. (p. 140)
  12. Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea. What will her team likely do the first time they meet?
    Brainstorm for ideas.
    Begin their research.
    Start preparing PowerPoint slides.
    Start composing a first draft of the presentation. (p. 140)
  13. As long as the message is properly transmitted from the sender to the receiver, successful communication has taken place. (p. 123)
    True
    False
  14. The best feedback to a message is descriptive rather than evaluative. (p. 123)
    True
    False
  15. Eric is gathering data for a business proposal that he must write. Eric is in the first phase of the writing process. (p. 128)
    True
    False
  16. The first question to ask yourself when composing a business message is "What channel should I use to send the message?" (p. 130)
    True
    False
  17. Text messages, e-mail messages, business letters, memos, and reports are most effective when they use a formal tone. (p. 135)
    True
    False
  18. Jargon should never be used in business writing. (p. 139)
    True
    False
  19. Team writing is especially important for documents that require the expertise or consensus of many people. (p. 139)
    True
    False
  20. Team-written documents and presentations are standard in most organizations because collaboration produces a better product. (p. 140)
    True
    False

   

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