xtotal: 100 Business Communications at Austin Community College

Business Communications: Guffey Chapter 7 Quiz

Answer the questions in this quiz to see how well you've read and understood Guffey, Business Communication (8th ed.) chapter 7. If necessary, retake this quiz until you make at least 90%.

When you're through, just click on Check answers.

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  1. Which of the following best describes communication in today's digital age?
    Communicators are increasingly switching to mobile devices.
    Messages are shorter and more frequent.
    Message response time is much faster.
    All answer choices describe communication in today's digital age. (p. 205)
  2. The most important part of an e-mail message is the
    subject line.
    introduction. (p. 207)
  3. Memos are necessary for important internal messages
    that are too long for e-mail.
    that demand formality.
    that inform employees who may not have access to e-mail.
    All answer choices provide reasons for memos. (p. 210)
  4. Which of the following is the most effective closing for a memo or an e-mail message?
    Please let me know if I may be of further assistance.
    Contact me when you get a chance.
    Please send your time sheet to me by August 31 so that we can process your paycheck.
    Thank you for your cooperation. (p. 211)
  5. What is the most accurate statement about instant messaging (IM) and text messaging?
    Because instant messaging and text messaging are used by so many teenagers, using these tools on the job will make you look immature and unprofessional.
    Text messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.
    Instant messaging and text messaging must be done from a desktop computer.
    Text messaging enables people to use the Internet to communicate in real time in a private chat room with one or more individuals. (p. 213)
  6. What is the best advice for using instant messaging and texting on the job?
    Maintain one contact list for both professional and personal contacts to be more efficient.
    Make yourself available at all times during working hours.
    Use ample jargon, slang, and abbreviations to make your messages as short as possible.
    Because instant messages and text messages can be saved, don't say anything that could damage your reputation or that of your organization. (pp. 216-217)
  7. How do organizations use podcasts?
    Major news organizations and media outlets podcast radio and TV shows.
    Colleges and universities use podcasts to allow students to access instructors' lectures, interviews, sporting events, and other content.
    Businesses use podcasts to send audio and video messages to customers and to train employees.
    Organizations use podcasts for all these purposes. (p. 218)
  8. Businesses use wikis to
    share information between headquarters and satellite offices.
    collect and send information to large audiences.
    facilitate feedback from employees.
    All answer choices demonstrate reasons organizations use wikis. (pp. 219-220)
  9. The biggest advantage of business blogs is to
    reach a widespread, diverse audience.
    provide up-to-date company information to the press and the public.
    invite opinions and feedback from customers and industry experts.
    recruit potential employees. (p. 221)
  10. Jeff is starting a new business blog and wants to be able to compete with established blog sites. He has asked for your advice. What should you tell him?
    Include a vague title such as "Hey."
    Use conversational language and contractions.
    Avoid the use of visuals so that the audience focuses on the content of the blog.
    Begin the blog with explanations, evidence, and examples. (pp. 225-226)
  11. Organizations use social media for all of the following reasons except
    to interview job candidates.
    to crowdsource customers for product development.
    to match dispersed employees and their skills.
    to create internal networking sites accessible only by employees. (pp. 228-229)
  12. Ashley has just been hired for her first full-time position and has been told that she can use social media on the job. What should she do to appear professional and to ensure that she keeps her job?
    Immediately send a friend request to her boss to show that she's a team player.
    Accept friend requests from only colleagues whom she likes.
    Share only information, images, and media online that she would be comfortable sharing openly in the office.
    Tag as many of her friends as possible to demonstrate her popularity. (p. 230)
  13. In most businesses today, e-mail has been overtaken by texting and social media. (p. 206)
  14. E-mail is appropriate for short, informal messages that request information and respond to inquiries. (p. 207)
  15. Paper-based interoffice memos are no longer used in today's workplace. (p. 210)
  16. Instant messaging is more interactive and immediate than e-mail. (pp. 213-214)
  17. Wikis are used exclusively by information technology departments. (p. 220)
  18. Because blogs are informal, bloggers do not have to worry about using correct grammar. (p. 226)
  19. Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees, share company news, and exchange ideas. (p. 228)
  20. RSS feeds allow users to monitor news sources in one convenient spot and to receive targeted, personalized news. (p. 230)


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