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Weekly Schedule

February 13
February 20
February 27
March 6
March 20
March 27
April 3
April 10
April 17
April 24
May 1
May 8

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Course Overview

This online course focuses on business/government letters, memos, e-mail, and reports. the correspondence that is delivered through common media, across organizational hierarchies (including work associates at the lower, same, and higher organizational levels), as well as correspondence based in typical situations (such as good news, bad news, policy and schedule changes, information requests, reprimands, rationales, denials, and other tricky communication situations). ETWR 1373 emphasizes clear, tactful, succinct, direct, well-structured writing that gets the job done and that makes every word count.

Semester/year Spring 2017
Instructor David A. McMurrey
Class meetings None: online-only class
Office Northridge 4225
Office hours Thurs. 10:00-3:00, and by apptmt. (Always call before driving all the way out to Northridge Campus.)
Phone 512-223-4804
E-mail davidm@austincc.edu

Week of February 13: Getting Organized; Overviewing

Getting organized. In the first week of this course, let's get oriented and organized.

Go to course startup, fill out the questionnaire, tell us about yourself, and read about the course, objectives, policies, and grades — due Feb. 15

If you have not created your journal already in course startup. create it now: journal — due Feb. 19
Write and post Journal Entry 1 — due Feb. 19
Write and post Journal Entry 2 — due Feb. 19
Write and post Journal Entry 3 — due Feb. 19

Note:. To access your journal, click the teal-colored journal name and number (for example, Journal entry 1). You'll then log in and can make your entries.

Overviewing Business & Government Correspondence.

Read Business Communication, Chapter 1, "Business Communication in the Digital Age," and take the quiz — due Feb. 19

Do the Grammar & Mechanics Review 1. I'll review, comment, and return this by e-mail — due Feb. 19

Items of interest:

Week of February 20

Understanding the Writing Process: Planning, Organizing, Writing, and Revising Messages. This week's work involves understanding how to prepare and write organizational messages.

Read Business Communication, Chapter 4, "Planning Business Messages," and take the quiz— due Feb. 26
Read Business Communication, Chapter 5, "Organizing and Writing Business Messages," and take the quiz — due Feb. 26

Write and post Journal Entry 4 — due Feb. 26
Write and post Journal Entry 5 — due Feb. 26

Do the Grammar & Mechanics Review 4. I'll review, comment, and return this by e-mail — due Feb. 26
Do the Grammar & Mechanics Review 5. I'll review, comment, and return this by e-mail — due Feb. 26

Items of interest:

Week of February 27

Producing Routine E-mail and Memos. This week we are examining how professional correspondence can provide information, explain procedures, reply to requests, and confirm receipt of information. Also, our first two writing projects are due this week.

Read Business Communication, Chapter 7, "Short Workplace Messages and Digital Media," and take the quiz — due Mar. 5
Read Business Communication, Chapter 8, "Positive Messages," and take the quiz— due Mar. 5

Write and post Journal Entry 6 — due Mar. 5
Write and post Journal Entry 7 — due Mar. 5

Do the Grammar & Mechanics Review 7. I'll review, comment, and return this by e-mail — due Mar. 5
Do the Grammar & Mechanics Review 8. I'll review, comment, and return this by e-mail — due Mar. 5

Writing projects 1 and 2. For both writing projects, remember to provide an identifying heading and to number each page.

  1. Writing Project 1: revise the "wordy, woeful e-mail" that appears in Journal Entry 6 and in Activity 7.1 (page 234); properly format this revision and send it by e-mail attachment to davidm@austincc.edu — due Mar. 5
  2. Writing Project 2: revise the "bewildering instructions" memo that appears Bewildering Instructions and in Activity 8.5 (page 273); properly format this revision and send it by e-mail attachment to davidm@austincc.edu — due Mar. 5

Items of interest:

Week of March 6

Producing Routine E-mail and Memos (continued).

Our focus this week focuses is on effective negative messages, and we are writing our third and fourth projects.

Note! I have set dates to the end of spring break, but I encourage you get assignments in much sooner.

Read Business Communication, Chapter 9, "Negative Messages," and take the quiz — due Mar. 19

Write and post Journal Entry 8 — due Mar. 19
Write and post Journal Entry 9 — due Mar. 19

Do the Grammar & Mechanics Review 9. I'll review, comment, and return this by e-mail.

Writing projects 3 and 4. Remember to provide an identifying-heading and to number each page.

  1. Writing Project 3: examine the instructor-provided feedback for your Project 2; then, re-revise the "bewildering instructions" memo ( Activity 8.5 on page 273); send it by e-mail attachment to davidm@austincc.edu — due Mar. 19

  2. Writing Project 4: in response to the Claim Denial Project (also in Activity 8.17, p. 320), write a claim denial letter that maintains goodwill while upholding the specified company's policies; send it by e-mail attachment to davidm@austincc.edu — due Mar. 19

Items of interest:

Week of March 20

Communicating in Teams, Workplace Listening, and Nonverbal Communication. This week, we consider the nature of communication within groups and teams.

Read Business Communication, Chapter 2, "Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills," and take the quiz — due Mar. 26

Write and post Journal Entry 10 — due Mar. 26

Do the Grammar & Mechanics Review 2. I'll review, comment, and return this by e-mail — due Mar. 26

Items of interest:

Week of March 27

Preparing Reports, Proposals, and Presentations. This week, we are studying how to research and prepare formal reports, as we do Writing Project 5.

Read Business Communication, Chapter 11, "Reports, Proposals, and Presentations," and take the quiz — due Apr. 2

Write and post Journal Entry 11 — due Apr. 2

Do the Grammar & Mechanics Review 11. I'll review, comment, and return this by e-mail — due Apr. 2

Writing project 5. Remember to provide an identifying heading and to number each page.

  1. Start by examining the as they appear in Project 5 and in Activity 11.6 Part B (page 412).
  2. For Part A of this project, list at least three 0f the weaknesses of the Paraphrased Passage.
  3. For Part B of this project, write an improved version of the paraphrase.
  4. Send both parts by e-mail attachment to davidm@austincc.edu — due Apr. 2

Items of interest:

Week of April 3

Preparing Reports, Proposals, and Presentations (continued). This week, let's examine how to prepare informal reports.

Read Business Communication, Chapter 12, "Informal Business Reports," and take the quiz — due Apr. 9

No journal this week.

Writing project 6. Remember to provide an identifying heading and to number each page.

  1. Start by examining the information in Project 6 or in Activity 12.25's No Additional Research Required (pages 457-458).
  2. Follow the directions in Project 6 or in Your Task (p. 458).
  3. Send this document by e-mail attachment to davidm@austincc.edu — due Apr. 9

Items of interest:

Week of April 10

Mastering Employment Communication. During this week and next, we investigate how to conduct a job search and how to create resumes and cover letters.

Read Business Communication, Chapter 15, "The Job Search and Resumes in the Digital Age," and take the quiz — due Apr. 16

Write and post Journal Entry 12 — due Apr. 16

Do the Grammar & Mechanics Review 15. I'll review, comment, and return this by e-mail.

Writing project 7, 8, and 9. Remember to provide an identifying heading and to number each page.

  1. For Part A of Project 7, evaluate your qualifications using "Your Task" Project 7A or Activity 15.4 (page 582).
    For Part B, search the job market and complete Project 7B or Activity 15.7 (p. 583).
  2. For Writing Project 8, complete Project 8 or Activity 15.9 (page 583) by creating a resume suited to the job advertisement you located in Project 7B or Activity 15.7.
  3. For Writing Project 9, complete Project 9 or Activity 15.10 (page 583) by creating a cover letter that is also suited to the job advertisement you located for Project 7B or Activity 15.7.

Send these documents by e-mail attachment to davidm@austincc.edu — due Apr. 16

Items of interest:

Week of April 17

Mastering Employment Communication (continued). This week, we continue to investigate conducting a job search and creating effective resumes and cover letters. Before working on Projects 9 and, wait for your instructor's assessment of your Projects 8 and 9.

Read Business Communication, Chapter 16, "Interviewing and Following Up," and take the quiz — due Apr. 23

Write and post Journal Entry 13 — due Apr. 23

Do the Grammar & Mechanics Review 16. I'll review, comment, and return this by e-mail.

Writing project 10 and 11. Remember to provide an identifying heading and to number each page.

  1. Revise and re-submit the resume you created for Project 8.
  2. Revise and re-submit the cover letter you created for Project 9.

Send these documents by e-mail attachment to davidm@austincc.edu — due Apr. 23

Items of interest:

  • You must become an ace at knowing when to use who and whom.
  • Are you kidding me? You don't know the difference between its and it's? Get outta here!
Week of April 24

Understanding Persuasive Messages and Starting Project 12. This week, we study two chapters, as we examine how to write persuasive messages, for business and government.

Read Business Communication, Chapter 10, "Persuasive and Sales Messages," and take the quiz — due Apr. 30

Do the Grammar & Mechanics Review 10. I'll review, comment, and return this by e-mail.

Reread Business Communication, Chapter 11, "Reporting in the Digital-Age Workplace."

Write and post Journal Entry 14 — due Apr. 30

Writing project 12. Remember to provide an identifying heading and to number each page.

Conducting the research as described in Project 12. Announcement for "Dear Senator or Representative." To focus this pre-writing, locate and submit (a) the name and proper title of the local, state or federal government official to whom you will be writing, (b) the e-mail and the land address of that government official, (c) the appropriate Fax and phone numbers of that government official, and (d) the URL address for each researched source that provides information you might include in your Persuasive Favor/Action Request to that government official — due May 1 (or close)

Items of interest:

Week of May 1

Writing project 12. Keep working on this project — due May 8 (or close)

Items of interest:

Week of May 8

Writing project 12. Keep working on this project — due May 8 (or close)

Items of interest:

  • Is it okay to use they, them, or their as a singular pronoun? For example, Should an employee use their computer for personal e-mail?

Information and programs provided by davidm@austincc.edu.