Administrative Policy Writing
Professional tone means a level of formality and professional distance.
Talk about people by using Mr. or Ms. rather than their first name or
nickname. (Exception of inter-office communications and email).
First person is usually ok.
to a minimum for your own protection.
Assume that whatever you are writing is open to the public.
Always keep it polite.
Never put anything down in writing that you would want to take back
Avoid slang on one hand and unnecessarily stuffy words on the other.
: “What’s up with that?”
: “What is the subject-matter of this inquiry?”
: “What’s this about?”