ETWR 1378:
Policy Writing

Registration begins Monday, October 18, 2010

ETWR 1378/1078 at Austin Community College is an exciting new course starting January 18th, focusing an administrative writing for business and government.

Course Catalog Description

ETWR 1378: Administrative Policy Writing (the current title of this course) focuses on writing clear, succinct, unambiguous policy for government and business organizations. The course includes the study, critique, planning, writing, and revising guidance documents, correspondence with the public and regulated entities, inspection reports, and policy-procedure documents commonly developed in government and business agencies; as well as a survey of existing standards and guidelines for the preparation of these documents. The course will also provide an overview of the agency rule-making process and application of agency rules in case studies. During the course, guest speakers will address these issues in terms of strategies, audience, contents, organization, format, and style.

Course Objectives

As a result of their studies and writing projects for this course, students will:

  • Know the contents, structure, and strategies involved in common administrative documents.
  • Write or edit using the concepts of plain language.
  • Understand the process by which state agencies adopt rules.
  • Write effective policies and procedures for a business organization.
  • Interpret and apply simple administrative rules.
  • Write effective, tactful responses to citizen or customer complaints.

Writing Projects

This course will contain some combination of the following writing project (possibly others), depending on people who enroll in the course:

  • Response to a citizen or customer complaint
  • Administrative rule: search, analysis and application
  • Proposed rule: review and written comment
  • State or federal agency handbook or guide: written critique
  • Audit, inspection, complaint response: descriptive report with proposed action
  • Policy-and-procedure document: major writing project

Instructor Information

ETWR 1378/1078 will taught by Mark Steinbach. Mark Steinbach is an attorney in the Austin area practicing in administrative and environmental law and is an instructor at ACC.


ETWR 1378 is also available as ETWR 1078 (the cross-listed Continuing Education version). The course starts January 18 and continues to May 15. ETWR 1378/1078 is an online-only course. There will be regular online meetings which will be used for discussion and guest speakers.

For more information:

David McMurrey,
Department Chair

Business & Technical Communication Program

Austin Community College:

ACC's Business and Technical Communication Program partners:

Texas Association of Nonprofit Organizations

The Center for Community Based and Nonprofit Organizations